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When will I receive my order?
At Shade Sails Canada, we take pride in crafting high-quality, Canadian-made products designed to last. The vast majority of our shade sails and hardware are manufactured right here in Revelstoke, BC, ensuring both craftsmanship and faster delivery.
We know you’re eager to receive your order, so here’s what you can expect from our standard manufacturing and shipping process.
Production & Shipping Times
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Made in Canada: Most of our products are created in-house in Revelstoke, BC.
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Manufacturing Time: Please allow up to 10 working days for manufacturing during the busy summer season. For the rest of the year, most products are completed and ready to ship within two weeks.
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Partner Products: Some items, such as our pergola kits, are made by select partners. Shipping times for these products may vary slightly but are typically similar to our in-house timelines.
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Checkout Options: When purchasing a Shade Sails Canada product, you can choose from several shipping time options at checkout. Please note that shipping time begins after the manufacturing process is complete.
Frequently Asked Questions
When will I receive my order?
Orders for in-house Shade Sails Canada products are typically ready within 10 working days during peak months. Once completed, your order will be shipped immediately based on the delivery option you selected at checkout.
Do shipping times include production?
No. Shipping times listed at checkout refer only to the time it takes to deliver your product after it has been manufactured.
What about products made by your partners?
Partner-made products, such as pergola kits, may have slightly different timelines. However, shipping is usually just as fast as our in-house items.
Will I receive tracking information?
Yes! Once your order ships, you’ll receive a tracking number so you can follow your package’s journey from Revelstoke to your doorstep.
Conclusion
Your satisfaction is our top priority, and we work hard to get your shade products to you as quickly as possible. Whether you’re ordering a custom shade sail, hardware, or a partner pergola kit, you can rest assured that your order is being made with care and attention to detail right here in Canada.
If you still have questions about when you’ll receive your order, our friendly team is always happy to help — just reach out to us through our Contact Page.
